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IT Support

Your two routes to IT peace

Monthly subscription or per incident, whatever works for you.

Monthly Support Subscription

We like to keep our services easy to understand and as clear as possible and while we offer some pricing below, we work best when we can work alongside you and your team to build a package that suits your needs.

If you’re interested in any of our fantastic support services contact us to discuss your requirements for a customised quote.

  • Package Name:
  • Response SLA:
  • Operational Hours:
  • Out of Hours:
  • Incident Site Visits:
  • Monthly Price:
  • Remote Support
  • 4 Hours
  • 9 AM – 5 PM Mon – Fri.
  • None
  • £75 callout inc 1st Hour*
  • £19 per user**
  • Monthly On Site
  • 4 Hours
  • 9 AM – 5 PM Mon – Fri.
  • Contact Us
  • 8 Hours per month*
  • £54 per user**

* Additional Hours charged at £50 per hour.

** Minimum of 5 users required

Per Incident Support

If you have a low volume of incidents requiring our assistance we highly recommend our incident support plans.

You can either pay per hour for each ticket you raise with us, or you can buy a block of hours to use at any time for any tickets raised.

Purchased time blocks expire after one year from the date of purchase & do not include time on site.

  • Per Hour
  • Response SLA:
  • Operational Hours:
  • Minimum Call
  • Price
  • Per Hour
  • 4 Hours
  • 9 AM – 5 PM Mon – Fri.
  • 1 Hour
  • £25 Per Hour*
  • 10 Hour Block
  • 4 Hours
  • 9 AM – 5 PM Mon – Fri.
  • 1 Hour
  • £250**

These services include remote support only. On-site services are charged an additional charge as below.

* On-site work charged at £65 per hour.

** On-site work charged at a discounted rate of £50 per hour.

Our Requirements

We want to make sure we can provide our best service, every time.

All our support plans require that we have carried out an IT Health Check before we engage in support services. This will be carried out automatically as part of any subscription agreement and built into the setup costs for the agreement, for per hour support this work will be charged at a discounted professional services rate.

What’s an IT Health Check?

Our Health Check service is an audit of all of your IT equipment that is provided on site, outside of your normal office hours, by 2 of our senior engineers. Once the check has been completed a prioritised recommendations document is created, some of these recommendations may need to be completed before we will engage in any support services.